FAQ
Account management and security
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Jan 25, 202627
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Nov 6, 202511
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 27, 202537
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Oct 15, 2025211
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Dec 3, 2025168
- Passkey FAQPublished on Mar 19, 2025Updated on Dec 30, 2025106
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Sep 8, 202515,935
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202555
- How do I download my account statements?Published on Nov 6, 2024Updated on Jan 25, 202662
- How do I register an account on OKX?Published on May 23, 2024Updated on Jan 22, 202625,895
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Jan 9, 20265,990
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Nov 17, 20254,047
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 17, 202514,007
- How do I change my email?Published on Sep 6, 2023Updated on Nov 17, 20253,940
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Oct 9, 202513,444
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