Why hasn't my deposit been credited?

Published on Sep 22, 2026Updated on Sep 22, 20264 min read

Important notice

Due to a platform system upgrade, some deposit addresses were updated on March 27, 2025. Before transferring any assets, please check the latest deposit address and supported network on the OKX deposit page.

If you've used an OKX deposit address before, don't worry. Previously used deposit addresses will remain valid and deposits sent to old addresses during this period will not be lost. That said, if you've saved or whitelisted an OKX deposit address, please update it as soon as possible to avoid any issues later.

Please also be aware that some tokens are no longer supported on certain networks. For example, certain token deposits via specific networks may not be supported on OKX. Always verify the supported networks on the deposit page before transferring your assets.

Delayed from block confirmation

You can check if you've input the correct deposit information and your transaction status on the blockchain. If your transaction is on the blockchain, you can check if your transaction reaches the required confirmation numbers. You will receive your deposit amount once it reaches the required confirmation numbers.

If your deposit can't be found on the blockchain, you can reach out to your corresponding platform's customer support for assistance.

Deposit different cryptos

Before you submit a deposit request, make sure that you've selected the crypto supported by the corresponding platform. Otherwise, it could lead to deposit failure. Contract address acts as its ID — it's used to verify that the token is supported by both platforms.

To check contract address:

App: Transfer (Simple Mode) or Portfolio (Exchange Mode) > Deposit > Crypto > Network > click the three dots on the top right > Token Contract
Web: Assets > Deposit > Crypto > Network > Token contract

Incorrect address and network

Before you submit a deposit request, make sure that you've selected the network supported by the corresponding platform. Otherwise, it could lead to deposit failure.

For example, you would like to deposit ETH to a BTC address that is not compatible. This can lead to deposit failure.In such a case, you can reach out to our customer support for assistance.

Incorrect or missing tag/memo/comment

The crypto that you want to deposit might require filling in a memo/tag/comment. You can find it on our deposit page.

If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page. If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance.

Note: if you enter an incorrect/missing tag, it could lead to deposit failure. In such a case, you can reach out to our customer support for assistance.

Deposit to smart contract addresses

Before you submit a deposit request, make sure that you've selected the deposit contract address supported by the corresponding platform. Otherwise, it could lead to deposit failure.

Blockchain reward deposits

The profit from mining can only be deposited into your wallet. You can only deposit the rewards into our account once it is deposited into your wallet, as we don't support blockchain reward deposits.

Combined deposits

When you want to do a deposit, make sure you submit only one deposit request each time. If you submit multiple requests into a single deposit transaction, you'll not receive your deposit. In such a case, you can reach out to our customer support for assistance.

Fail to reach the minimum deposit amount

Before you submit a deposit request, make sure that you deposit at least the minimum amount which you could find on our deposit page. Otherwise, it could lead to deposit failure.We're unable to process any deposit amount less than the minimum, nor are we able to reverse or refund the transaction.

Note: you can find the minimum deposit amount on the asset’s deposit details page.

Deposits of non-tradable assets

If you deposit assets that are not supported for trading or deposits on OKX, the funds may not be credited. Please check whether the deposited asset is tradable and supported on OKX before initiating a deposit. For more information, refer to the article on non-tradable assets.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold crypto/digital assets, or (iii) financial, accounting, legal, or tax advice. Crypto/digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding crypto/digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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