What should I do if I deposit to the wrong address?

Published on Oct 15, 2024Updated on Sep 8, 20262 min read265

To deposit crypto to OKX, you need to use the deposit address provided on the OKX deposit page after selecting your crypto and deposit network.You deposited to the wrong address if you used a different receiving address when making the transfer.

Check the receiving address used for the transfer

Open the withdrawal or transfer record on the sending platform and find the receiving address and transaction ID (TxID). Check whether the receiving address is the one you obtained from the OKX deposit page for this transfer.

What should I do?

The address matches the one provided on your OKX deposit page. This isn’t a wrong-address deposit. If the deposit hasn’t arrived, see Why hasn’t my deposit been credited? Or contact OKX Support so the address and transaction can be reviewed.The address was different from the one provided on your OKX deposit page. If the address came from another platform, or person, contact them for assistance. Confirmed blockchain transactions generally can’t be reversed, and recovery isn’t guaranteed.

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