How do I buy crypto with my cash balance?
You now have the option to buy crypto instantly with no fees using your cash balance. To add cash to your balance, you need to make a deposit to your OKX account via bank transfer or any other payment methods available to deposit cash. You can learn more about depositing and withdrawing cash.
Getting started
Login to your account
Open your OKX app > Buy and sell > Buy
Log in to your account okx.com, go to Buy and Sell, then select Buy
Select Buy from the available options in the dropdown menu
Select the crypto you want to buy
Select your preferred crypto from the list of assets
Enter the cash amount you want to spend or the crypto amount you want to buy and select the payment option under the Pay with
Payment methods on Pay with page for crypto purchase
Note: available crypto, cash currencies, payment methods, limits, and fees may vary by account market and product availability. Use the options shown during checkout.
After completing your buy order, your cash balance will be deducted and you will receive your crypto in your Assets/Portfolio page.
View your transaction on the past activity page
FAQ
1. Is there a fee for buying with my cash balance?
No, there's no fees associated with buying with your cash balance.
2. Why did my purchases with my cash balance fail?
A purchase may fail due to reasons such as insufficient balance, high market volatility, or a system error. If you encounter any issues, please retry as it maybe a temporary issue. If the issue still exists, feel free to reach out to our customer support for further assistance.
3. Why am I seeing a subset of crypto on Buy/Sell crypto list when buying with my cash balance?
The list of cryptocurrencies available on the Platform only includes those that are currently supported. If you wish to access more crypto pairs and trading functions, you can navigate to Spot Trade.
4. After buying with my cash balance, where can I view the crypto I purchased?
After your purchase is completed, you're able to see them in your assets:
App: Assets > Overview
Web: Assets > My assets > Overview
5. Where can I view purchases that I've made in the past with my cash balance?
You can find your order:
On the web: Buy crypto > Buy and Sell > Order history
On the app: select Portfolio > Transactions > filter Buy type
App: transactions on the Portfolio page
6. Is buying crypto with cash or making cash deposits available in my region?
The ability to buy crypto with cash balance and make fiat currency deposits may not be available in all regions. If you do not see this option in your account, this feature may not be supported in your country or region.
7. Why is my payment method unavailable for Buy?
A payment method may be unavailable because of your account market, verification status, selected crypto or cash currency, transaction amount, payment-channel availability, or current risk-control requirements.Use the payment methods currently shown during checkout. You can also:
Check that the amount is within the displayed limits.
Try another available cash currency or crypto.
Complete any verification requested in the flow.
Select another payment method currently shown in your account.
Support cannot manually enable a payment method that is not available during checkout.
8. What are the minimum and maximum Buy limits?
The applicable minimum and maximum amounts are shown during checkout. Limits may vary by account market, verification status, crypto, cash currency, payment method, and current product rules.Use the real-time limit displayed in your account rather than a fixed amount from an older article or screenshot.
9. What should I do if 3DS verification fails?
3DS verification is completed through your card issuer. If the verification fails:
Check that the 3DS page or verification window wasn't blocked.
Confirm that you entered the correct verification code or approved the request in your banking app.
Return to Activity and check whether a Buy order was created.
Avoid repeatedly submitting the payment, as this may create multiple temporary authorization holds.
Try another payment method shown during checkout or contact your card issuer if verification continues to fail.
10. Why did my Buy order fail or get rejected?
Open Activity, select the Buy order, and review its status and any reason shown in the order details.A failed checkout and a failed or rejected order are not always the same:
If no order was created, restart the Buy flow and review the available payment methods and limits.
If the order is Failed or Rejected, check the displayed reason and whether any card charge is a temporary authorization hold.
If you need an account-specific explanation, contact OKX Assistant with the order ID.
11. Why is my Buy order still pending?
A pending order is still being processed. Open Activity and select the order to check its latest status.Do not create a duplicate order while the first order is pending. If the status doesn't update within the expected time shown in the order details, contact OKX Assistant with the order ID, order time, crypto, cash currency, amount, and payment method.
12. My card was charged, but I haven’t received my crypto. What should I do?
Open Activity, filter for Buy orders, and check the order status:
Completed: Check whether the crypto appears in your account. If it's still missing, contact support with the order ID.
Pending: Wait for the status to update before placing another order.
Failed or Cancelled: The card charge may be a temporary authorization hold. The release timing depends on your card issuer or bank.
No order found: Contact support with the payment time, amount, cash currency, card type, and relevant screenshots with sensitive information hidden.
13. Why is my Portfolio value lower than the amount I spent to buy crypto?
The value shown in Portfolio is the current estimated market value of the crypto you hold, not your original purchase amount. It may change after the order is completed because of market-price movement, the quoted price or applicable spread, FX conversion, or a payment fee shown in the order preview.Open the order details to review the amount paid, crypto received, confirmed quote, and any listed fee.
14. What should I do if the crypto amount does not match the Buy quote I confirmed?
First, confirm that the order status is Completed. Compare the confirmed quote, crypto amount received, and any separately listed fee in the order details.If the completed result does not match the quote you confirmed, contact OKX Assistant with the order ID, order time, crypto, cash currency, amount, and payment method.