FAQ

Account management and security

How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Sep 4, 202614,239
How do I close my account? (web)
Published on Aug 22, 2023Updated on Aug 10, 2026478
How do I close my account? (app)
Published on Aug 22, 2023Updated on Aug 5, 20268
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Aug 25, 2026415
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Aug 25, 2026404
How do I update my login password?
Published on Aug 22, 2023Updated on Aug 5, 202632
How do I transfer/deposit crypto with my sub-accounts?
Published on Aug 22, 2023Updated on Sep 2, 20268,961
Why haven't I received the verification code?
Published on Aug 16, 2023Updated on Aug 5, 202624
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Aug 25, 20265,404
OKX Beginner's Guide
Published on Mar 20, 2023Updated on Sep 15, 20261,800
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Aug 25, 2026301

Showing 31-41 of 41 articles