FAQ
Account management and security
- How do I download my account statements?Published on 6 Nov 2024Updated on 17 June 20263
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 29 May 2026223
- How do I freeze my account? (app)Published on 11 July 2024Updated on 2 June 20267
- How do I register an account on OKX?Published on 23 May 2024Updated on 29 May 202628,204
- What should I do if my phone number/email address/authenticator app is unavailable?Published on 15 Sept 2023Updated on 24 June 20266,383
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 29 May 20264,454
- How do I change my phone number?Published on 7 Sept 2023Updated on 2 June 202614,913
- How do I change my email?Published on 6 Sept 2023Updated on 29 May 20264,246
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 24 June 202614,034
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 29 May 202616,651
- What is sub-account?Published on 22 Aug 2023Updated on 29 May 20261,870
- How do I close my account? (web)Published on 22 Aug 2023Updated on 21 June 2026469
- How do I close my account? (app)Published on 22 Aug 2023Updated on 21 June 2026902
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 29 May 2026407
- How do I freeze my account? (App)Published on 22 Aug 2023Updated on 18 June 2026371
Showing 16-30 of 42 articles